The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United Kingdom : 3 - 7 business days
- North America : 2 - 3 weeks
- Europe : 1 - 2 weeks
- Australia, New Zealand and Oceania : 2 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
I provide a customised service, if required please contact to arrange please
Gift wrapping and packaging
All orders are wrapped in attractive recyclable materials i.e. tissue paper/box. It is then Packaged carefully for postage.
I am happy to post outside of the UK.
P&P is free for orders within the UK
Please contact me if you require any of the listed items to be specifically gift wrapped i.e. with a specific name or lettering on a gift tag. Thankyou
I have added sizing details under each listed piece. Due to items being handmade there may be slight variations in size.
If you require further specifications or images of any item Please contact me I will be happy to provide these
All handmade tableware ceramics are made with foodsafe materials, and are durable , although must be handled with care.
All stones or items that are illustrated i.e. vintage pottery, are not to be kept outdoors and should only be cleaned with a dry/slightly damp cloth.
Avoid wearing Jewellry in the bath, shower or when swimming. Wipe only with a clean dry cloth/silver cleaning cloth if relevant, and store in the artrox box provided.
This helps to preserve each items beauty